Frequently asked questions
How do I qualify for 60% MUA discount?
When ordering 20 or more eyelashes, please enter discount code MUA60 and the discount will apply.
Why isn't mink cruelty free?
Many brands claim their eyelashes are 100% cruelty free, despite the use of Mink fur in their eyelashes. This, however, just isn't true.
My order has arrived faulty/damaged
Please accept our sincerest apologies that your order has arrived faulty/damaged. Please email firstname.lastname@example.org in the first instance, in order for us to rectify this issue.
I haven't received my item
We're extremely sorry to hear that your item has not been received. Please email email@example.com to rectify this. Be assured that we will work closely with DPD to resolve this.